If you’re a contractor or homeowner planning to disturb the ground, submit a locate request to Utility Safety Partners to ensure you don’t come in contact with a dangerous underground utility.  This is a free service.

To request a new service line to be installed or relocated, please complete and submit the below:

• Utility Service Installation Application Form

Procedures and costs are on the reverse side of the application form.

To request a removal of utility line, please call the Town Office at 780-842-3381.

Electric Power

• Retailer: Utilities Consumer Advocate
  • Phone: 310-4-UCA (310-4822)
  • provides listing of companies providing electricity in Alberta 
• Distributor: Fortis Alberta
  • Phone: 310-WIRE (310-9473) (Alberta & BC) or 1-866-717-3113
• Distributor: Just Energy
  • Phone: 866-288-3105
• Distributor: EPCOR
  • Phone: 800-667-2345

 Telephone, Internet & TV

• Bell TV
  • Phone: 866-856-8507
• Eastlink (phone, TV & Internet)
  • Phone: 888-345-1111
• Shaw Direct (satellite)
  • Phone: 888-554-7827
• Lakeland Communications (mobile phone)
  
  • Phone: 780-842-6979 (Telus Communications Inc.) 
• MCSnet (Internet & VoIP Phone)
  • Phone: 866-390-3928
• Telus Mobility:
  • Phone: 866-558-2273
• Telus Internet, TV & Home:
  • Phone: 888-811-2323 
• TELUS Fibre Optics:
  • Phone: 855-595-5588

The above is not supplied as an exhaustive list of available power, phone and TV companies servicing the Town of Wainwright and we encourage residents to conduct their own research to find companies appropriate for their needs.

The Town of Wainwright is not liable for any loss, claim or demand arising directly or indirectly from any use or reliance upon the information provided.

2024 Utility Rates

PDF Copy of 2024 Utility Rates

• Automated Meter Reading FAQ
• Automated Meter Reading Project FAQ

The Town of Wainwright works hard to ensure the accuracy of the information provided on your utility bill, please help us by carefully reviewing your bill. Check to ensure that your customer information is correct including your name and service address.

If you find an error on your bill:

Contact the Utility Billing Department:

Phone: 780-842-3381
Email: utilities@wainwright.ca

If your bill seems too high or low:

If your water usage (consumption) seems too high or too low:

• Check to ensure that the meter reading located on the meter inside your house matches the reading on your bill. Report any differences to the Utility Billing Department.
• Watch for leaky faucets and running toilets. Faulty plumbing can adversely effect your water consumption.

If your gas usage (consumption) seems too high or too low:

Contact the Utility Billing Department:

Phone: 780-842-3381
Email: utilities@wainwright.ca

The Town of Wainwright offers a utility budget payment plan.

The budget payment plan is a means of spreading utility charges over a twelve-month period. Your estimated annual utility charges are divided into twelve equal payments with settlement of the account occurring on April 30th annually.

For information, please contact the Town of Wainwright’s Utility Billing Department at 780-842-3381.

The Town of Wainwright requires 48 hours notification in order to connect or terminate utility services.

Property Owners

Utilities connected in the name of the Property Owner do not require a deposit unless the account becomes delinquent.

Choose the payment option that is right for you:

1. Pay online or by phone through your bank.
2. Pay in person at most banks and financial institutions.
3. Sign-up for The Town of Wainwright’s pre-authorized withdrawal program. Tax Auto Pay Form and Utility Auto Pay Form.
4. Pay using OptionPay.
5. Pay by Mail: Make your cheque payable to the Town of Wainwright and mail to: 1018 – 2 Avenue, Wainwright, AB T9W 1R1
6. Pay at the Town Office between 8:30 am – 4:30 pm Monday to Friday (interac is available).
7. Make your payment after hours through the mail drop-off box at the Town Office

Please allow sufficient time for payment to reach our office by the “Due Date”. Payment will be applied to your account on the date of receipt at our office.

All rental properties stay in the property owners name, effective May 1, 2016.

Avoid a late payment charge by paying your utility bill before the due date shown on the front of your bill.

Please contact the Utility Billing Department:

Phone: 780-842-3381
Email: utilities@wainwright.ca 

1018 – 2 Avenue
Phone: 780-842-3381
Fax: 780-842-2898

Hours: Monday to Friday 8:30 am to 4:30 pm

The Town of Wainwright’s utility department is responsible for the administration and billing of the Town supplied utilities of gas, water & sewer.